1. Order Processing
Orders are usually prepared within 1–2 business days.
During busy periods, launches or holidays it may occasionally take a little longer.
If that happens, we'll keep you informed.
2. Shipping Destinations
We currently ship to:
Belgium, the Netherlands and the rest of the EU
As we grow, we'll continue adding more countries.
If yours isn't listed yet...
we're working on it.
3. Shipping Costs
Shipping costs are calculated during checkout.
If your order qualifies for free shipping (from EUR 50), you'll see it automatically before paying.
No surprises.
4. Delivery Times
Delivery estimates depend on where you live.
Once your parcel leaves our warehouse, you'll receive a tracking link so you can follow its journey.
Delivery times are estimates, not guarantees.
Sometimes carriers have bad days too.
5. Tracking
As soon as your order ships, we'll send you a confirmation email with tracking information.
If your parcel is taking longer than expected, just let us know.
We'll happily look into it.
6. Customs & Import Charges
Orders shipped outside your country may be subject to customs duties, taxes or import fees.
These charges are determined by local authorities and are the responsibility of the customer unless stated otherwise during checkout.
7. Incorrect Shipping Information
Please double-check your shipping address before completing your order.
If something looks wrong after placing your order, contact us as soon as possible.
If your order hasn't shipped yet, we'll do our best to update it.
8. Lost or Damaged Shipments
If your parcel arrives damaged...
or doesn't arrive at all...
please contact us.
We'll work with the shipping carrier to resolve the issue as quickly as possible.
Nobody likes missing parcels.
Especially us.
9. Split Shipments
Occasionally, products may be shipped separately.
If that happens, we'll let you know.
There are no additional shipping charges for split shipments initiated by us.
10. Questions?
Need help?
Email us:
support@callbuddy.click
We'll gladly help you figure it out.