1. Return Period
You can return your order within 30 days after receiving it.
If you're unsure whether your situation qualifies, just contact us.
We're usually pretty reasonable.
2. Before Returning Anything
Send us an email at support@callbuddy.click.
Include:
- your order number
- a short explanation
- a photo if something is damaged or incorrect
The photo usually saves everyone a few emails.
3. What Happens Next?
We'll review your request as quickly as possible.
Depending on the situation, we may offer:
- a replacement
- an exchange
- a refund
- another solution that makes more sense
Sometimes we won't even ask you to return the product.
Shipping something around the world isn't always the smartest solution.
If we do need it back, we'll let you know exactly how.
4. Returning Your Product
If a return is required, please send the product back in reasonable condition.
Original packaging is appreciated but not essential, unless it's needed to safely transport the product.
If the product arrived damaged or defective, don't worry about the packaging.
We'll work it out.
5. Return Shipping
Whenever possible, we'll provide a prepaid return label.
If that's not possible in Belgium, we'll explain the available options before asking you to return anything.
No surprises.
6. Refunds
Once we've received the returned product (if a return was required), we'll process your refund as quickly as possible.
Refunds are always made through the original payment method.
You'll receive a confirmation email once everything has been processed.
7. Exchanges
Sometimes replacing a product makes more sense than refunding it.
If that's the best solution, we'll let you know.
Our goal isn't following a script. It's solving the problem.
8. Things We Can't Accept
Unfortunately, we can't accept returns if:
- the product has been intentionally damaged
- the product has been modified
- parts are missing due to misuse
- the product no longer resembles the one we shipped
If you're unsure, ask us first.
9. Damaged or Incorrect Orders
If your order arrives damaged, incomplete or incorrect, please contact us as soon as possible.
We'll make it right.
Simple as that.
10. Contact
Questions? Need help? Not sure what to do?
Email us: support@callbuddy.click
We're humans. We'll figure it out together.